Lisa

Hi Lisa,

Thank you for bringing this to our attention.

We’re truly sorry to hear about the behavior of the courier driver during delivery this is absolutely not the kind of experience we want you (or anyone) to go through. Please accept our sincere apologies for the distress this may have caused.

We take this matter seriously and have already escalated your feedback to the relevant courier partner for internal review.

Thank you again for your feedback, and please rest assured that we are committed to ensuring a better experience moving forward.

Best wishes,
Vision Direct