Disappointing Shopping Experience at…
Disappointing Shopping Experience at Burlington - Lacking Sizes and Damaged Goods
My recent trip to several Burlington Coat in Chicago. I was incredibly frustrating and left me feeling very dissatisfied. I went in hoping to find some t-shirts and a pair of size 11 shoes, but encountered significant issues with both product availability and quality.
Firstly, the selection of t-shirts was extremely limited, particularly when it came to sizes. I ended up having to settle for a size I didn't want simply because my preferred size was nowhere to be found. This immediately diminishes the shopping experience, forcing customers to compromise rather than find what they truly need.
To make matters worse, one of the t-shirt packages I purchased was clearly tampered with. It was an open package, and upon closer inspection, it was evident that someone had attempted to steal from it, leaving a noticeable dye stain. This is completely unacceptable. As a customer, I expect to purchase new, undamaged merchandise, and having to return an item due to prior theft attempts and damage is a major inconvenience.
The shoe department was equally disappointing. Despite actively searching, I couldn't find a single pair of size 11 shoes on the shelves. For a store of Burlington's size, it's surprising and frustrating to find such a complete lack of a common shoe size.
Overall, my recent visit to Burlington was a waste of time and effort. The severe lack of available sizes across different product categories, coupled with the issue of damaged and tampered merchandise, made for a very poor shopping experience. I hope Burlington can address these issues to ensure a better experience for future customers. They need new buyers, because their clearly not doing a great job.