Joshkiej

Ordered in January but the shipment never arrived. That happens, no problem. However, getting a refund is impossible with these people.

I told them on 3 occasions that the account I made the payment from was closed down as I changed banks and provided different accounts they could make a refund to. They tried to refund me several times on the closed down account with me telling them every time it is closed.

Their last attempt went through, and now they're saying I need to resolve it with my bank, even though it's their fault that it's paid to the wrong account.

5 months later I'm still without product, without my money and worst of all, with over 10 hours wasted in trying to get my money back.

This also is the 3rd time I'm making this review as they only are helpful and reply to mails once you make something public.

enorm onprofessioneel, je dient weken te wachten op een antwoord, ookal betaal je hun meer dan 2000 euro per jaar verspreid over enkele verzekeringen. En dat is als je al een antwoord krijgt. Meer dan 50% van de mails blijft onbeantwoord.

Ook kregen ze mijn wagen niet ingeschreven (was wel al verzekerd via hen), dus ben ik bij een andere verzekeraar te gaan en nu weigeren ze de polis op te zeggen tot 2026.

enorm slechte service en voldoet niet aan de wettelijke normen van een verzekering.