Ordered in January but the shipment never arrived. That happens, no problem. However, getting a refund is impossible with these people.

I told them on 3 occasions that the account I made the payment from was closed down as I changed banks and provided different accounts they could make a refund to. They tried to refund me several times on the closed down account with me telling them every time it is closed.

Their last attempt went through, and now they're saying I need to resolve it with my bank, even though it's their fault that it's paid to the wrong account.

5 months later I'm still without product, without my money and worst of all, with over 10 hours wasted in trying to get my money back.

This also is the 3rd time I'm making this review as they only are helpful and reply to mails once you make something public.