Not realised payment but my card is banned by bank - reason: suspicious payment attempts
I was a freemium user and when I tried to pay it didn't work. My bank banned my card because of suspicious payment attempts. I don't know what is happening but I have a problem with my card now.... Very bad experience for me.
Edit after support interaction:
I’ve changed my rating from 1 to 4 stars because the Lucky Orange team responded quickly and was very helpful in investigating the issue. Although we weren’t able to resolve the payment in the end, they genuinely tried to assist and helped me understand that the problem likely wasn’t on our side.
The reason this is not a full 5-star rating is simply because the experience started off quite negatively, which caused a lot of stress. However, I really appreciate the support team’s effort and professionalism.
Reply from Lucky Orange
Thank you for your feedback.
We have investigated the issue and a member of our team reached out on June 10th to arrange a call to resolve this for you. We can confirm that there were no suspicious payment attempts from our service to your bank account. We are confident that we can process the payment manually on our end to avoid any further complications. This will allow us to immediately reactivate your account and restore your tracking services.
If you could please respond to our most recent email to you, we can help troubleshoot any further issues and ensure everything is resolved to your satisfaction.
Regards - Bradley from Lucky Orange