I ordered 5 dresses from them 10 days…
Revised: I received the 5 dresses yesterday and they were of good quality and fit - thanks.
I’m revising my review and giving it 3 stars on account of the fact that it was not clear on the site itself whether a given item was pre-sale which considerably delayed shipment and also for the less than stellar response from customer service. Apart from that the dresses were beautiful.
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Original review
I ordered 5 dresses from them 10 days ago and so far received no notification of any shipping or feedback from Customer Services despite emailing them twice about my order 330239.
Thanks for your response but my email cannot be full since I received the notification of your response to TrustPilot by email and have continued to receive marketing emails from you (but not a response). I just rechecked the Vittoria dress page and I can’t find any indication that it was a pre-Venda or when it would be shipped. In any way, since you mention it will be shipped after the 10th of June I hope all my 5 dresses will arrive shortly. Please do ensure that any pre-Venda items are clearly marked on your web page (and not only at checkout so customers know when they will be shipped and whether they want to conclude the purchase of a pre Venda item. Thanks
Reply from polinetmoi.com
Hi Sofia,🙂️
Thank you very much for your comment, we are sorry to hear that your experience with us has not been to your liking. However, after reviewing your request we have checked that at the time of your query, we were able to respond twice but our response does not arrive because we get a message that your mailbox is full.
We answer you both on Fridays and Saturdays, so we would like to show you, through this search, the information we wish to provide you with:
Hello Sofia,
Thank you again for contacting us regarding your order. I understand that it is a little disconcerting not to receive an update after a week, sorry for the confusion!
As we said in our previous message, your purchase is a pre-order, which means the item is still in production. We will start shipping this model from June 10th. As soon as the item arrives in our warehouse, you will receive a confirmation email and we will pack and ship your order with care 😊.
If you need more information or have any other questions, please don't hesitate to contact us - we're always happy to help!
We realise that you may not be aware that you have purchased a pre-packaged item, but it is nevertheless indicated during checkout and in the Vittoria dress pattern selection itself. We provide you with a direct link to our website where you can acquire all the information regarding your prevention: https://ayuda.polinetmoi.com/hc/pt-pt/sections/10657036571549-PR%C3%89-VENDA.
We are at your disposal if you have any other questions.
Sincerely,
Team Polín e moi.❤️