The address was shortened by the company, and it made the address "wrong", as it lacked some important numbers in the address (at least in Portugal). Luckily, the delivery man called before arrivin... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Good experience! I would like to mention that almost everything went smoothly with my order, from the purchase to the delivery. The only issue was receiving the wrong item twice. However, the suppor... See more
Company replied
I'm getting married soon and we had still no dress to my mom. I found Polin et moi website and I loved their dresses. I was a bit concerned about buying without seeing the dress in person and the fitt... See more
Company replied
I loved the clothes and the shoes, they are beautiful, they look quality. The dress is a little big (it is one size only), it needs some adjustments to fit. Taxes and duties to Mexico are a little exp... See more
Company replied
The clothes are gorgeous. But I do not think I will purchase again because of the return policy. I found it overly complicated and lacking in transparency over the fees, over the items that you can re... See more
I had a wonderful experience with Polin&moi. The sales department is fantastic and helped me throughout the payment procedure. The shoes and the clothes I received are amazing, of such a good quality... See more
Company replied
Ordered several times from Polin et Moi since 2022 and loved the unique patterns and clothes. But recently the quality went down a lot: most clothes are made of poor fabrics, the seams come loose and... See more
Company replied
There are words to describe how helpful and kind all personel has treated me as a customer. Magical fabrics, lines that flatter every body type. When I unpack my orders I 'm always surprised by the qu... See more
Company replied
The items are very beautiful and the customer service and return and exchange process work very well!
Company replied
Black Friday Sale. Downloaded the app and made an account for this. Tried buying 1 shirt I liked for a long time, but due to the high shipping cost, I waited. Already trying 45 minutes to buy it, bu... See more
Company replied
I find sizing a bit difficult and the quality of the materials is not really meeting the price level. Returns are expensive even within Europe. The status of availability is not always correct and the... See more
Company replied
The shipment arrived quickly, within a few days. The fabric and tailoring of the dress are excellent. It is better to choose a larger size. Very nicely packaged.
Company replied
The dress it's as the photo and the quality of the producte it's super. 100% satisfied
Company replied
Tudo foi muito rápido e simples. A encomenda chegou bem, numa caixa muito bonita e os sapatos são maravilhosos 🥰
Company replied
The fabric and the sewing were high quality. The dress was exactly as the photos in the website. The size instructions were very useful and the delivery was fast in a nice packaging
Company replied
Excellent customer service. Ana was a super professional - friendly, understanding and efficient. I ordered my dress as an urgent order and it was shipped in record time (to PT). The dress is beauti... See more
Company replied
Last summer I visited your atelier in Marid and I fell in love with your clothes! I'm so happy about my last purchase, everything about Polin et moi is so feminine and pretious! Love from Italy!
Company replied
“I received my order in just two days! The product was exactly what I expected—perfect!
Company replied
Unfortunately there were a few problems and a mess with my order. Polin tried very hard afterwards and everything was clarified.
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Beautiful products and satisfied on delivery. Took a while, but they kept me updated so all good!
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Your clothes are fantastic. They have a modern design, but not too bold and an exceptional quality
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Received really quickly I just think it would be good to know that it is made for tall and thin women (long legs but tiiiny waist so it is hard to pull the suit above the butt). So it doesn't suit al... See more
Company replied
Very expensive delivery costs, and returns costs too. And the shoes fit really badly, I can't even get my foot into them. It's a real shame…
Company replied
Good quality and shape of the clothing. Excellent communication from the team to update about the status of the order.
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I really like Polin et Moi's style, and the delivery arrived quickly.
Company replied
The designs are great. I love the boho style. The quality sometimes is poor compared to the price. I would expect it from other "cheap" brands.
Rated 4 stars instead of 5 because the delivery takes very long.
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My experience of buying on line at Polin et moi was just perfect !
Company replied
really nice clothes, just like the photos. Quick delivery. Often shop with Polin et moi.
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I loved the dress! It's wonderful and the fabric is very nice. You were very quick to ship it and very careful with the wrapping.
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Good customer support. Helped me with returning/exchanging an item with ease.
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Top quality of the dress but delivery with Fedex is a nightmare ....
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Very quick. Product exactly the same as advertised.
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A pretty dress With a wonderful color
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Excellent value for money, fit for all body shapes
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Good dresses and an amazing customer support
Company replied
Verified
I found the exact same blouse on Temu, but for a lower price :(.
Company replied
Wonderful dress, nice fit
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My dress is superior. High quality
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It was very fast. The box is beautiful.
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Amazing dress!
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fast and good quality
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I love this brand! <3
Company replied
Revised: I received the 5 dresses yesterday and they were of good quality and fit - thanks. I’m revising my review and giving it 3 stars on account of the fact that it was not clear on the s... See more
Company replied
Excellent quality of products, whether it's clothing or accessories, fast delivery, always accompanied by notifications.
Company replied
Company details
Written by the company
Moda femenina cuidada al detalle. Calzado de calidad Made in Spain.
Contact info
C. Bruselas, 5E, Las Rozas, 28232, Madrid, Spain
- +34608566582
- hola@polinetmoi.com
- www.polinetmoi.com
3.6
Average
245 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
Superou as expectativas.
October 22, 2025
Unprompted review
Reply from polinetmoi.com
Olá, Lucia, 🙂️
Muito obrigado pelo seu comentário. Ficamos muito felizes em saber que superamos as suas expectativas e que gostou do nosso serviço. Valorizamos muito a sua confiança e continuaremos a trabalhar para oferecer sempre o melhor. Esperamos vê-la novamente em breve!😍️
Atenciosamente,
Equipa Polín et moi.❤️
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Reply from polinetmoi.com
Hello, Egma🙂️
Thank you very much for your kind words! 💕
We are delighted that you liked both the colour and the design so much. Your support means a lot to us.
We hope to see you again soon on our website or in our shop! ✨
Kind regards,
The Polín et moi team.❤️
The quality of the fabric is not very good and RETURN TIMES...
The quality of the fabric seems average to me. What I liked least was that you have 15 days to return the item, when the normal time is one month. Furthermore, the return costs are very high. It would be good to review this issue.
October 4, 2025
Unprompted review
Reply from polinetmoi.com
Hello Iratxe,🙂️
We are sorry that the return conditions did not meet your expectations.
For guest items, returns include a handling fee, which is fully detailed on our website, along with our return period of 14 calendar days from the date you receive your order. ✨
We sincerely appreciate your feedback and will take it into account as we continue to improve our services. 🌸
Kind regards,
The Polín et moi team.❤️
Perfect!
The items are very beautiful and the customer service and return and exchange process work very well!
October 17, 2025
Unprompted review
Reply from polinetmoi.com
Hello Rita, 😊
We’re so happy to hear you loved the items! ✨
Thank you for highlighting our customer service and smooth return and exchange process, we always aim to make your experience easy and enjoyable.
We look forward to serving you again soon! 💖
Best regards,
The Polín et moi Team ❤️
Return policy expensive and confusing
The clothes are gorgeous. But I do not think I will purchase again because of the return policy. I found it overly complicated and lacking in transparency over the fees, over the items that you can return (or not), over the process etc. Being an international customer, I solely rely on the website's info and the customer support. Unfortunately, neither helped. I found the information vague. There are quite a lot of fees, small ones that add up at every "next step", and at the end you're left with a bill and a refund amount that you don't understand. Also, there are items that you can't return, it would've been nice to know that from the beginning...
October 8, 2025
Unprompted review
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I had a wonderful experience with…
I had a wonderful experience with Polin&moi. The sales department is fantastic and helped me throughout the payment procedure. The shoes and the clothes I received are amazing, of such a good quality and comfort ! It was the third time I ordered from their website, now they've got an appe so easy to use. I recommend !!!!
October 4, 2025
Unprompted review
Reply from polinetmoi.com
Hello Aurelie,🙂️
Thank you so much for your wonderful review! We are delighted to hear that your experience with Polín et Moi has been fantastic throughout and that our sales team was able to assist you during the payment process. It's great to know that you love the quality and comfort of the shoes and clothes you received.
We are also delighted that our new app has made the ordering process even easier for you.
Your recommendation means a lot to us, and we look forward to welcoming you back soon!
Kind regards,
Polín et Moi team.❤️
Same clothes half the price elsewhere and low quality!!
The quality of the clothes does not match the photos (colours, patterns, etc.). With one blouse, you can see right through it 100%... The shipping costs are already insanely high (~12€), and returning them is even more extreme (minimum 13€?!)... And if that's not enough, you'll pay €84 here for the same sweater you'll find at Motus boutique for €45! Exactly the same, and available in more colors!! This was the last time I ordered from there! A real scam!!
October 2, 2025
Unprompted review
Reply from polinetmoi.com
Hello Elin,🙂️
We are sorry that your experience did not meet your expectations and we understand your frustration regarding the quality, price, and shipping costs. At Polín et Moi, we take great care in selecting materials and ensuring that the garments reflect what is shown in the photos, although there may be slight differences due to lighting or screen settings.
Shipping and return costs are clearly stated in our policy to offer a secure and efficient service. We sincerely appreciate your feedback, which helps us to continue improving and always offer the best possible experience. 🙏
Sincerely,
The Polín et Moi team.❤️
“I received my order in just two days
“I received my order in just two days! The product was exactly what I expected—perfect!
September 10, 2025
Unprompted review
Reply from polinetmoi.com
Hi Ana,🙂️
Thank you so much for your lovely feedback! We’re delighted to hear your order arrived so quickly and that your product was just as you expected.
Enjoy it, and we can’t wait to see you again soon! ✨
Sincerely,
Polín et moi team.❤️
Ordered several times, not sure if I order again
Ordered several times from Polin et Moi since 2022 and loved the unique patterns and clothes. But recently the quality went down a lot: most clothes are made of poor fabrics, the seams come loose and the buttons fall off after the first wash in the washing machine. However, prices have doubled since their last collections. A blouse used to cost 40-50 euros, now it is 70-80 euros. Super disappointed.
September 20, 2025
Unprompted review
Reply from polinetmoi.com
Hi Isabelle,
Thank you very much for sharing your opinion with us. We sincerely appreciate your loyalty since 2022 and the trust you have placed in our brand over the years. We regret that your recent experience did not fully meet your expectations.
We are constantly working to ensure that our collections maintain both the uniqueness of our designs and the best possible value for money. Your comments are very valuable and we have shared them with our team so that we can continue to improve.
Our customer service team is always happy to hear about your experience and any issues you may have encountered 💖. Please do not hesitate to contact us so that we can find the best way to help you.
Sincerely,
The Polín et moi team.❤️
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I really like Polin et Moi's style
I really like Polin et Moi's style, and the delivery arrived quickly.
September 15, 2025
Unprompted review
Reply from polinetmoi.com
Hi Purificación,
We’re so happy to hear that you love our style and that your order arrived quickly ✨.
Thank you for sharing your experience, it means a lot to us!
Sincerely,
The Polín et moi team.❤️
Product with a slight problem & delivery with a problem
The address was shortened by the company, and it made the address "wrong", as it lacked some important numbers in the address (at least in Portugal). Luckily, the delivery man called before arriving close to the destination, and it worked out fine! I have changed the address to make sure every detail will appear.
The product: the dress that I ordered is very beautiful, exactly what I was expecting. The fabric is also very light and comfortable to the touch.
The only downside of this purchase was that the dress was not perfectly symmetrical, so it had to be adjusted.
August 1, 2025
Unprompted review
Reply from polinetmoi.com
Hello Diana,🙂️
Thank you very much for your detailed comments ✨ We are delighted to hear that you love the dress and find the fabric light and comfortable 🤍.
We apologise for the inconvenience caused by the incomplete address and the minor adjustment you had to make. Your comments are very valuable in helping us improve both our shipping process and the finishing details of our garments.
We hope you enjoy your dress and we look forward to seeing you again soon.
Kind regards,
The Polín et moi team.
Package not delivered
After almost 2 weeks I have not yet received my package. Correos Express have not take into account when I was home and sent it back to the main warehouse in Madrid instead of deliver it to me.
August 26, 2025
Unprompted review
Reply from polinetmoi.com
Hi Marta,
We are very sorry for the frustration this situation has caused you 😔. We have asked you for your contact information in order to locate your order, but unfortunately we haven’t received a reply from you. Without those details, we are unable to identify your purchase in our system.
Please note that when a package is returned to the warehouse, it is because the courier could not complete the delivery within the time frame provided. In these cases, parcels are automatically sent back once the delivery attempts have been exhausted.
We would really like to resolve this for you 💌. If you could kindly provide us with your order number or contact us directly at hola@polinetmoi.com, we’ll immediately look into it and make sure you receive the best possible support.
Sincerely,
The Polín et moi team.❤️
Good, but delivery should be faster
Rated 4 stars instead of 5 because the delivery takes very long.
August 6, 2025
Unprompted review
Reply from polinetmoi.com
Hi Bruna,
Thank you so much for your review. 💕
We’re really happy to know you liked your order, and at the same time we’re truly sorry the delivery took longer than expected. We’re always working to improve our shipping times so that your experience is as smooth and enjoyable as possible.
Your feedback helps us grow, and we’d love the chance to surprise you with an even better service next time ✨.
Sincerely,
The Polín et moi team.❤️
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Everything great
The shipment arrived quickly, within a few days. The fabric and tailoring of the dress are excellent. It is better to choose a larger size. Very nicely packaged.
August 5, 2025
Unprompted review
Reply from polinetmoi.com
Hello Gabrielè,
Thank you very much for your detailed feedback. We’re very glad that your order arrived quickly and that you liked the quality of the fabric and the tailoring of the dress. We also appreciate your tip about choosing the right size, it’s really important to ensure the best fit.
We hope to see you again soon to provide another excellent experience.
Best regards,
The Polín et moi Team ❤️
Lowest quality crap
What an awful, cheap rag. Worse than Shein. Never ordering here again.
May 19, 2025
Unprompted review
Reply from polinetmoi.com
Hello, Galadriel Elf.🙂️
We are very sorry to hear that your experience was not what you expected. At Polin et moi, quality and care for each garment are fundamental for us, and we are sorry that in your case we did not live up to your expectations. We assure you that our collections have nothing to do with other fast fashion brands: we select each fabric and review each piece so that all our customers feel unique.
We would love to be able to better understand what happened and help you feel the difference that characterizes Polín et moi. If you want, write us at hola@polinetmoi.com; we will be happy to talk to you and find a solution.
Thank you, really, for sharing your opinion and for giving us the opportunity to do better. 🙏️
Sincerely,
Polín et moi Team.❤️
Reply from polinetmoi.com
Hello Stéphanie,🙂️
Thank you very very much for your rating and comment 😍️. Do not hesitate to contact us whenever you need and we will be delighted to see you again soon.
Sincerely,
Team Polín et moi.❤️
Reply from polinetmoi.com
Hello Joana,🙂️
Thank you very much for your rating and comment. Do not hesitate to contact us whenever you need and we will be delighted to see you again soon.
Sincerely,
Team Polín et moi.❤️
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I haven't received yet!
July 16, 2025
Unprompted review
Reply from polinetmoi.com
Hello Popi,🙂️
Thank you so much for your message! We're really sorry to hear that you haven't received your order yet. We'll be reaching out to you via email to resolve this issue as soon as possible.
We're looking forward to your response.
Best regards,
The Polín et moi Team.❤️
Delivery times may vary for shipments outside Spain, so for special occasions order in advance. , the length of the garments is slightly longer than in the photos for shorter stature
Excellent value for money, fit for all body shapes
July 11, 2025
Unprompted review
Reply from polinetmoi.com
Hi Giulia😊,
Thank you so much for your lovely feedback! We're so happy to hear that you appreciate the quality and fit of our garments, it's wonderful to know they work well for all body shapes 💫
We always recommend placing orders in advance for special occasions, especially for international shipments 🌍 And for those with a more petite stature, we’ll continue working to offer options that suit every height.
We’ll make sure your next purchase is a ten-out-of-ten experience! 💛
With love,
The Polín et moi Team ❤️
fast and good quality
June 26, 2025
Unprompted review
Reply from polinetmoi.com
Hello Sónia,🙂️
Thank you so much for your kind words and feedback. We are absolutely delighted that your experience with us has been so satisfying! We are at your disposal and look forward to seeing you back with us soon.😍️
Best regards,
The Polín et moi team.❤️
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