Lynda O'Connor

EDIT: Their replies including their reply to my message make it sound like they are interested in assisting with a resolution, however below is the email I received from Jessica from Effecto after my enquiry. They have no interest in assisting. Buyer BEWARE.

Your subscription has been canceled, and no further charges will occur.
However, you may still use your plan until the current subscription ends.
That being said, since the item was correctly delivered, unfortunately, we are unable to issue you a refund.
As per our Terms and Conditions, which you agreed to upon purchase, all sales of digital products are final and non-refundable unless the product failed to be delivered due to a technical fault on our end.
Please let me know if you have any further inquiries.

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Effecto's predatory subscription model is in ABSOLUTE BREACH of Australian Consumer law. Come July they will also be in breach of the FTC's click to cancel law in the US. Australian Consumer Law clearly states that Subscription traps occur when businesses mislead consumers into signing up for a subscription by representing that the consumer is only making a one-off purchase, or by making cancellation of a subscription difficult. Both of these misrepresentations apply in spades to Effecto's model.

I have never received an invoice or receipt from Effecto. Since originally signing up for a free trial (which I never used - I have to this day not used the app at all), I have no way of seeing any information about the plan I've allegedly subscribed to, or why the pricing has leaped up to an astronomical $80.99 every three months. You can't manage or view your plan in the app, nor any other details about your account. YOU CANNOT UNSUBSCRIBE THROUGH THE APP - they make you email them and have a "no refund" policy, how absolutely scummy is that. How can you justify charging for a subscription when your customers have no way of seeing what the subscription actually is or access any details about it? They do not send any notice of upcoming renewals. I am 70 years old with ADHD, you can imagine how difficult this has all been for me to navigate. You are preying on the difficulties most applicable to the very consumers you have built your product for.