Andrew

Don’t pay for a reservation (or anything). I was quoted £827.52 for a flight and paid £100 to reserve it. 3 days later I was told the flight was not confirmed and they offered a different fight from a different airport at different times for £1453.52. I declined. They refused to refund the £100 in full, but only a partial refund, saying I had voluntarily cancelled the flight - which is untrue. I raised a complaint with them and have still not heard anything from them in reply.

Returns process is unnecessarily complex and lengthy. Bought items online - should be simple to return, but I had numerous e mails to chase, was asked to send photos, give excessive information, fill in forms. All for a straightforwards consumer rights distance purchased return. Staff were polite & responded quickly but the whole system was too complicated.

Easy to communicate about setting up a road side fix. Clear comms from the mechanic about his progress to get to me. Decent time of arrival- about 45 mins once I’d sent my location. Mechanic had a great attitude, speedy, didnt try to upsell services, just got on with a professional job. Would use again (Hope I don’t have to).