Jamie-Louise Walsh

I bought a dress for an event I was going to. Tried the dress on when it arrived and all was fine. It was slightly low cut but thought I would put a small stitch in the front to stop the ladies being too on show. I was staying at a hotel the night of the event and decided to get ready there. When I put the dress on for the evening the zip broke at the bottom. As I was nowhere near my house I had no choice other than to wear the dress and safety pin the back. This was very embarrassing at a black tie event but there was nothing I could do. After the event I sent the dress back and told them what had happened. However, they have refused a refund as the dress has some marks on it (due to being worn for the night) which are absolutely nothing to do with the fault. I would have had it cleaned before I sent it back for the faulty test had I known that was going to be an issue but I didn’t want them to say the fault had happened during cleaning! I will NEVER buy from this company again. Terrible customer service and attitude towards their customers and at £85 for a dress I expect better.