Sawyer Mattingly

30 minutes before take off the plane was delayed 2 hours with announcement, email, or text. They didn’t open security until 10 minutes before our new departure time. Then we sat in another waiting room for another 45 minutes. All of this without air conditioning, and when staff we asked questions they would literally wave customers away. Currently still not on a plane (one hour flight) that was supposed to leave 3 hours ago.