I never recieved my medication and I…
I never recieved my medication and I contacted youy by phone which wasn't easy to gain access to you. The person I talked to informed me that the items had been delivered to the wrong postcode, stating that it was SK6 2PS and NOT SK6 2PG. I'm not sure how the person who i was talking to knew that it had been delivered to this postcode and when i looked on Google maps, it was Marina Road, and not Highfield Par Road. When I checked the Royal Mail tracking, it showed the medicine parcel under a white tarpaulin sheet. This was definately not my address. The Royal Mail said that I should contact the sender and so the reason behind my contacting you by phone. The automated help line on your web site does not provide a link to follow if the medication is not delivered. I was frustrated with the person I was talking to as they seem more concerned with sending a query to Royal Mail and missing the point that I do not have my medication. I still not had the medication delivered and I sent another request for the items on your website and yoour automated message stated that it was with my GP for approval, this was on Thursday the 05/06/2025 and I have not heard anything since. The situation is I have now run out of medication, the original order has not been delivered and there is no indication that a new order has been produced. Am I not allowed the medicines because of the first order was sent out? The person i talked to kept saying to me that 'the order had been delivered', which upset me as it may have been delivered, but not to me.
Reply from Pharmacy2U Ltd
Good Morning,
Thank you for your review. I am very sorry to learn of your experience.
Having reviewed your account, we received your prescription on the 30/05 and dispatched the order on the 31/05. Royal Mail scanned the parcel as delivered on 02/06.
I am sorry to learn you did not receive the delivery as expected, and you did contact our team in relation to this who confirmed Royal Mail had delivered the parcel to the incorrect post code, due to this, a resend should have been raised in the first instance, but this was not complete as expected. I do apologise, this has been briefed with the advisor.
An investigation was raised with Royal Mail, however, they did respond to advise the delivery was complete, with no further information.
Due to this, we have issued a replacement order to reach you as fast as possible.
Your surgery will be able to assist in arranging an emergency supply in the meantime, please do inform us if you require assistance arranging this.
Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Joanna.
