Absolutely horrified at the Service in Stockholm!
Absolutely horrified at the customer service I’ve received at Stockholm Arlanda Terminal 5. We went to check in, my wife, my 2 year old child and I. Admittedly we had some luggage that was overweight (by 1kg) and some that was under weight (by 10kg). In every instance when this has happened in the past though, airlines are sympathetic to our situation and appreciate that we haven’t gone over our overall limit. Despite this, SAS staff were extremely unhelpful and forced us to repack our bags. We did ask to speak to a Supervisor. Erik A, (Wouldn’t share his full name) was the supervisor on duty and what a nasty horrible person he was. He made some remarks that could only be considered as threatening and racist. He told me that “they would make our trip even more inconvenient if we were to want to complain” and also said “we don’t want your people in our country”. My wife is a Swedish citizen of Iranian descent and I’m south Asian British. I didn’t want to rise to the remarks due to the fact that he threatened to cancel our flights. Please look into the Supervisor Manager for Customer Service at Terminal 5 in Arlanda on 27th May @ 5:30pm approximately.
Absolutely no compassion or care for the fact that we were travelling with a child and already had heightened stress but also made it worse with nasty and derogatory comments towards me and my family. He ended off a beautiful trip in Sweden with the most disgusting feeling I’ve ever had from any customer experience in my 33 years alive.
Please investigate this man. He shouldn’t be in customer services, especially not in a senior capacity. Awful experience!