Joel

The quality control and customer support are shockingly abysmal. I signed up for a Qualified Electronic Signature (QES). The process initially went fine but in the certificate they provided, under "Tax code" they entered my passport number instead of my tax id number (it was entirely their mistake), making the QES and certificate unusable for my purposes. I contacted customer support, who after three days tersely told me to revoke my QES and start the process all over again (I am still waiting two weeks later for the reimbursement of the €83.00). I then started the process again, but on the final validation step, the system tells me that "an unexpected error has occurred, please try again later". To no avail. I contacted tech support again (via a web form, you never get to interact with anyone), and after three days they replied with one line: "clear the cache and try again, there was a technical problem". I followed their instructions, using two different browsers, and of course there is still an "unexpected error". Now I'm out €166.00 (that I'll probably never get back) and still no QES. And still impossible to get in touch with anyone from customer "support". InfoCert is an utterly useless company, bordering on fraud. Frankly, I am amazed they're still in business.

Edit following InfoCert's reply: I have *already* filled out your contact form with my telephone number, my email, and my ticket number (a week ago) -- but *still* waiting to hear from you. It'd be fantastic if you were as diligent and efficient in dealing with customer queries and complaints as you are in replying to web reviews.