Poor products, incredibly poor customer service
Purchased a X24 studio bike. Straight out of the box, flywheel was grinding on magnetic resistance arm. Found multiple loose fasteners on left side of the machine. Once everything was realigned, control board failed on first use. Customer service horrible to deal with, refused replacement unit or refund, sent repair tech to wrong address, failed to order parts tech requested in a timely manner. Still have a brand new broken machine without a confirmed date for repair. They market their products as premium, but it's cheap junk and their customer service is worse.
Reply from NordicTrack
Cam
We want to apologize that your bike didn’t work properly upon assembly. Our products are tested before they are sent out to prevent our customers from receiving a non-working machine. We understand how this is frustrating and want to get your machine working properly. We appreciate you providing us with additional information so we can assist further. Our Member Care team will be reaching out to assist you.
Thanks! – NordicTrack – Powered by iFIT