John O'Donnell

United States

Reviews

Review of Viator.com


Rated 1 out of 5 stars

This scam company will erase negative reviews.

I tried to write a review on the viator website and the refused to post it. Fearing their customers would find out their scam. Here it is:
Day Tour to Red sea in Ein El Sokhna from Cairo
Cairo Governorate, Egypt
Instead this company scammed
This is a scam. I purchased a day visit to the red sea with day use hotel room for 3 people and snorkling. Instead this company scammed us. We got a dirty room fit for only 2 people, it's a 5 minute drive to the beach, so not day use. It was filthy with rotten food in the fridge and hair all over the bed. I chose the option wiyh 4 out of 6 photos showing snorkling. When we got here, they said no snorkling and had me sit in a hot room for an hour. Its now 3 hours into our ruined trip and I am still just sitting here. I have asked them to transfer me to the company that provides the excursion in their advertised photos. They have just ignored me. I wish I could upload the photos

August 15, 2025
Unprompted review

Reply from Viator.com

Hi,

We’re sorry to hear about your experience. We have reviewed your booking and have sent you an email with further details. Our goal is to resolve this for you as quickly as possible, and we sincerely apologize for any inconvenience caused.

If you have any additional concerns, please visit our Help Center at https://www.viator.com/help.

Kind Regards,
Iker

Review of Pearson VUE