Victra is not a repubale company
I can not detail my experience here as I only have 2000 characters. But I can tell you this company is not reputable. I used them as a Verizon Wireless retailer. Ultimately, they owed me a few hundred dollars in charges. It took dozens of texts, emails, and phone calls over the course of 6 months to "rectify". I only got somewhat satisfaction after I filed a complaint with the Better Business Bureau and contacted my attorney. I was stringed along for that 6 months with constant empty promises "I'll look into it an get back to you tomorrow" but never did.
If you decide to business with Victra, buyer beware. I ultimately was able to "resolve" my issue by them doing the absolute bare minimum. But the dozens of hours of my time and frustrations dealing with this company can never have a dollar value acceptable (at one point they told me they understood my frustrations and would compensate me for all my time but never did). To be honest, I really feel they just hoped I would eventually go away. And, in some manners, they "won" cause I accepted the absolute bare minimum as a resolution because I grew tired of chasing them for appropriate resolution.
I do not understand why Verizon Wireless keeps them as a partner.
All I can say is beware if you decide to do business with Victra. To repeat, there was a few hundred dollars in discrepancy (which they told me they would rectify) but it took filing a complaint with the BBB and involving an attorney to get any traction whatsoever for resolution. My experiences are that Victra is not a reputable company.