Jeevan sidhu

I bought the Tony Bianco Sakai Slingback Pumps from Revolve as a gift for my girlfriend, and the quality is honestly shocking. She wore them for the first time and one of the straps instantly became loose, making the shoe slip off her foot. On top of that, part of the sole actually broke, with a metal piece sticking out underneath.

For such an expensive pair of shoes, this is completely unacceptable. We expected far better quality control. I’ve contacted Revolve for a refund or replacement, but I’m really disappointed that something at this price point could fall apart after just one wear.

I ordered a tie from John Lewis, but was sent a pair of trousers instead. After reporting the mistake, they sent out another parcel — and unbelievably, it was another pair of trousers.

It’s now been several weeks, and despite returning both incorrect items, I’ve still not received my refund. I’ve had to chase their customer service multiple times, but I keep getting vague responses and no resolution. This has been extremely frustrating and disappointing from a company I expected better from.

I’ve lost time, energy, and trust in John Lewis over a simple order. Be cautious when ordering online — if something goes wrong, don’t expect a quick or helpful resolution.

I previously had an issue with my order, but 33mm resolved it quickly and professionally. Their customer service was excellent – they gave me a £60 gift card, and I was able to get a new pair of trousers which were perfect. Really impressed with how they handled the situation and I’ll definitely shop with them again.