Showroom model sold as new. No information given about that at purchase. No follow-up action after previous contacting customer service by phone.
They sold me a television that was used as a showroom model before WITHOUT informing me. I had to find out at home when unpacking the TV that the box and the accessory package had bend opened before. Some screws were missing
Update;
The reaction from Mediamarkt is that I have to get in touch with them directly via their website to share the purchase data. However I already contacten their customer service departement by phone immediately after I started unpacking the box. I provided all the data (including the order number E311-40206984 which I also provided together with my Trustpilot post). I was promised that l would be contacted by the MediaMarkt Marbella management to come up with a proposal for a proper compensation. So far no (re)action from them however.
Update #2
Now they send me an e-mail that they will not give me any compensation, because “when the I took the TV out of the shop it was in perfect state”. This is totally unacceptable for me because the TV I got was not new, but was either used as a demonstration model in the shop or it was returned by another customer. And as a matter of fact some screws were missing. I had to drive back to the shop to get these screws. . Incredible that MediaMarkt thinks they can get away with this, without any compensation.
Reply from MediaMarkt
Hi. We are sorry to hear that you have had this experience. In order to review your specific case and help you, we would need to have the purchase data. Can you contact us through any of our support channels? https://specials.mediamarkt.es/contacto. We will look into it and get back to you as soon as possible. Thank you.