Pramod Hendre

I have been a regular MakeMyTrip user for all my travel bookings, but my recent experience has been extremely disappointing. For my Europe Business Trip, I booked a flight through MMT. Unfortunately, the booking was cancelled by the airline without any valid reason, even though it was not my fault.

This forced me to book another ticket at a much higher price, causing huge inconvenience. To make things worse, while processing the refund, MMT still deducted the convenience fee. It is completely unfair to charge customers when the cancellation was beyond their control.

Despite raising this issue, I have not received any proper response from MMT. This is unacceptable from a reputed travel platform, and it has shaken my trust in their service.

I strongly urge MMT to address such unfair practices and refund the deducted amount. Customers deserve fair treatment and accountability.