Order GJ-61750 placed on 13/07/25
Update: Today 24/7/25 A customer service agent replied to me via email, very nicely apologizing but also providing logic info on what happened and assuring me that a refund for the cancelled item and the missing discount on the product they will ship has been issued.I hope both refunds work correctly. Thank you.
Order GJ-61750 placed on 13/07/25
During the 20% sale storewide, I ordered 2 lip products from Tidelands House. Later on I realize only one of the 2 products had the 20% applied.Friday 18th I email them to ask for an update and the discount error.No answer so I emailed them back on the 22th (copied pasted my previous email just in case it got lost) July 23th I opened their order confirmation email, clicked on the ''view order'' tab and on the order overview realize that they removed the lip product (the one with the 20% discount) which is now out of stock again even though it was just restocked (which is why I buyed it) I email them via my bf email since I am afraid there's an issue with my email.
Well, I liked this company, and had placed a few other orders in the past without issue, The customer service was quite fine, but now I am feeling a little bit afraid, since there is no communication.Could you please be so kind to get back to me so we can solve this issue? Thank you, Sofia.
Reply from The Green Jungle beauty shop
Dear Sofia,
Thank you for your review and for your patience. We're truly sorry for the inconvenience you experienced with your recent order. We're glad to hear that our customer service team was able to address your concerns and provide the necessary information regarding the refund for the canceled item and the missing discount.
Please don't hesitate to reach out if you need any further assistance. We appreciate your understanding and look forward to continuing to serve you.
Warm regards,
The Green Jungle Beauty Shop Team
