Good product, good service to remedy issues
Product is great, however in a world of next day and same day shipping, the shipping process is bloated. Ordered on Friday and paid for express shipping and still haven’t received a dispatch notice. When paying nearly £100 for 2 x pairs of socks, I think this is important.
Note - Stox responded quickly and attended to my issue which is now resolved, so updated to 5 stars.
Reply from STOX Energy Socks
Dear Bob,
Thank you for your feedback, and I sincerely apologise for the delay and the inconvenience caused. We completely understand that, especially when choosing and paying for express shipping, a swift delivery is expected — and in this case, we did not meet that expectation.
Due to unforeseen delays in our warehouse, your order was unfortunately dispatched later than planned. As a gesture of goodwill, we have refunded the cost of express shipping to your original payment method.
We truly appreciate your patience and your support, and we’re working hard to prevent similar issues in the future. Should you have any further questions or need assistance, please don’t hesitate to reach out to us at support@stoxenergy.com.
Kind regards,
STOX Energy Socks