Order not delivered, customer care fails to care
The online prenatal store displays all the signs of a fraud. My order was supposed to arrive within 2–4 days, yet it's been 15 days with no update or communication about the delay. Customer service is completely unresponsive: emails and contact forms go unanswered, and phone support is useless (I waited over 30 minutes with no response). The only place I received any reply was via Instagram. First, they promised the shipment would go out "ASAP," but as soon as I asked to cancel the order, they suddenly claimed it had already shipped and could no longer be canceled. The whole experience has been incredibly unprofessional and insulting to the customer's intelligence. I strongly advise against ordering from them.
Reply from Prénatal
We zien dat er inmiddels contact is geweest met onze customer service ! Liefs Prenatal.