Received a replacement knife free. Edge reflected light just pulling out…
Update: After posting the review below, I was contacted by the company. They have sent me a replacement knife and it has no discernable defects. Much better result Upgrading to 4*
Edge reflected light just pulling out of the box. The packaging for the knife was not damaged, The knife blade itself was damaged. Not fit for use. I was able to capture the burrs with my cell phone camera.
Their support department replied quickly but did not include an offer to replace the knife or make it useable.
I have now opened a ticket with Haarko support after receiving the response below. We will see what happens.
Reply from Haarko
Hello Joel,
We sincerely apologize for the disappointment you experienced with your order. We understand your concern about receiving a damaged knife, and we are committed to making this right for you.
To resolve your case promptly, we kindly ask you to provide us with your order number and the email address used for your purchase. We have also reached out to you through the Trustpilot system. If you did not receive our inquiry, please update your review with this information or contact our Customer Support team directly at https://support.haarko.com.
Thank you for bringing this to our attention and allowing us the opportunity to address it.
Haarko Support Team