Terrible service
My domain had a leak with spammers for 10 days, which led to my email sending out 30 mails a day. They suddenty blocked my account and told me nothing was to do about it because I was cold emailing. No will to let me explain what happened at all, and said no one in the company can help.
Reply from SMTP
Thank you for your feedback. At SMTP.com, we take any activity that appears to violate CAN-SPAM regulations or reflects poor email practices very seriously. I'm sure you can appreciate our decision to urgently suspend sending in cases where there are signs of compromised activity, such as the one you described, to protect both your domain reputation and our broader sending infrastructure.
That said, we are committed to supporting our customers wherever possible. If you believe this was due to unauthorized activity or a security issue, we’d like to take a closer look and help where we can.
Please feel free to reach out to our team at clientservices@smtp.com with:
A brief description of what occurred
Any supporting proof of the suspected hacking
A few suggested dates and times for a call
A supervisor will be happy to review the situation with you and explore a path forward.
We appreciate your understanding and hope to resolve this to your satisfaction.
Best regards,
The SMTP.com Team