MC

Melissa Chedzey

Australia

Reviews

Review of Crafty by Numbers


Rated 2 out of 5 stars

Terrible after sales service & checkout process NOT Transparent

Be aware - after sales service shockingly disappointing - very poor transparency when ordering the ‘buy 2 get 1 free’ I never received my 3rd despite several emails back and forth - I will look elsewhere to purchase for a girls weekend - however the item needed for Mother’s Day has not arrived despite me paying for two. Unfortunate as the paintings were nice.

April 13, 2025
Unprompted review

Reply from Crafty by Numbers

Hi Melissa,

Thank you for sharing your experience with us. I’m truly sorry to hear that your order did not meet your expectations, especially when it was meant for a special occasion.

I completely understand your disappointment. For our 'Buy 2 Get 1 Free' promotion, customers do need to add three paintings to their cart for the offer to apply automatically — but I realize this may not have been as clear as it should be, and for that, I sincerely apologize.

We appreciate your feedback and your kind words about the quality of the paintings. We would love the chance to make it up to you with a special discount or another gesture of goodwill. Please reach out to us at sales@craftybynumbers.com, and we’ll do everything we can to assist you.

Thank you again for helping us grow and improve.