Very Bad Service & policy
We used their email service for 5-6 days, but their system was unable to deliver emails to our clients' inboxes. So, we decided to cancel it. However, their website does not provide any option to remove the saved card or cancel the package.
I then opened a support ticket requesting account closure, but they responded that, according to their policy, the service must remain active and unused for at least one month before cancellation — which is an unreasonable rule, especially given the poor quality of their service. I only used the service for about 5–6 days, and yet they still don't allow the removal of the card from their platform.
Reply from SMTP
Hi Sonu Simon.
We’re sorry to hear that you’ve decided to cancel, and we understand your disappointment.
We have issued a refund for the $30 that was communicated as charged in error. It’s unfortunate that we did not get a chance to resolve this with you directly as we always aim to resolve concerns fairly and respectfully.
To clarify, our cancellation policy does not require an account to remain "active and unused for at least one month." Instead, we operate on a 30-day notice period, which is standard practice across the industry. This policy is outlined during sign-up and we can see it was accepted when you accepted the SMTP Terms & Conditions.
We regret that the service didn’t meet your expectations during the first few days. Our team is always available to troubleshoot deliverability issues, and we would have welcomed the opportunity to assist you further.
Thank you for your feedback - we take it seriously and are using it to make meaningful improvements. If there’s anything further we can do, please don’t hesitate to reach out at support@smtp.com
Best regards,
SMTP Support Team