Appalling delivery experience and no customer service
Ordered donuts last Wednesday for delivery on Friday to business address in SE London. All day Friday app showed that Crosstown were "preparing my order". No notification of delivery. Chased on Friday with no response. Had response over the weekend including delivery note claiming to have delivered. Delivery note showed a totally different address in W14 and a photo of a box of donuts on a bench somewhere. Have requested that donuts are redelivered this morning as matter of urgency (they are a thank you to a business for a piece of work) but have had no response. Appalling customer service, blatant lying about delivery and I am nearly £40 down. Come on Crosstown this is beneath you and utterly destroys your reputation as a credible organisation selling delicious donuts. Still waiting and hoping for you to put this right but not hopeful...
