Samantha

Would give 0 if I could.

Made an unaffordability complaint, they responded on the last day of the 8 week time limit and offered a partially uphold my complaint. I accepted and was quickly told that my refund would be in my account in up to 10 working days, we are now at day 15 if I omit Easter bank holidays, they are now to answering my calls or emails. Con artists! If they don’t intent to pay up then they shouldn’t uphold (partially or in full) complaints made.