Monica Chan

Centrick used to manage my property, and I never had any issues with them for 7 years. Once John Shepherd Birmingham Branch took over my property, the experience was very different. So, if you are looking around for a letting agent, please refer to all the one-star ratings on Trustpilot. There must be a reason why landlords/tenants are so upset with John Shepherd. If John Shepherd is your current letting agent, I will advise landlords to be more hands-on, even though you are paying a full management service fee for John Shepherd to manage your property. As I used to be very hands-off when Centrick managed my property, I had a very costly lesson when my property was managed by John Shepherd. To be fair, their senior management staff (Chris, Stuart, Julie, Jack) are all very responsive and professional. They gave me their full support during the formal complaint process. I was just very unfortunate to bump into a very absent-minded property manager. Just to name a few - he forgot to deduct the final month's utilities from my last tenant's deposit; forgot to inform Ginger Energy of a new tenancy, and all expenses were charged to me; forgot to sign on a Section 21 notice and when my eviction consultant would like to submit court papers to apply for a possession order, the unsigned Section 21 notice was invalid and the whole process had to re-start again; forgot to inform the Birmingham City Council of a new tenancy and I received a huge bill for council tax. As a landlord who is paying a full management service fee, I don't expect that I have to check the work done by my property manager. Those are just their "bread and butter". Right? I can't imagine so many things can go wrong. So, if you are looking for a letting and management agent, please read all the 1-star ratings on Trustpilot. I think comments on Trustpilot are very reliable. When I was very desperate to look for an eviction company last year to evict my tenant, I read comments on Trustpilot and found a very good eviction company with all 5-star ratings.

Even though I have only worked with Jiaze for a month, he is absolutely a star - very responsive, efficient and organised. He is working very hard to help me coordinate all the renovation works so that I can re-market my property to get passive income as soon as possible. I feel so lucky that I have moved my property to Seven Living for management. Jiaze is excellent.

This is my second 5-star review for Clare.

My tenant disappeared and did not return keys even though I had a possession order for him to leave within 14 days. If I went through the bailiff process, this might take up another 6 to 8 weeks.
Thanks Clare for advising me to put up an abandonment notice on the door instead of waiting for the bailiff to come. I finally got back my property. Clare is more helpful and knowledgeable than my property agent. I am so lucky to have Clare to help me for the whole eviction process.

I have never written any reviews, but I must write this one for Clare. When I was very desperate with my tenant who did not pay utilities and rental for months, my property agent referred me to contact their company's preferred lawyer, and that lawyer asked me to pay 800 pounds first for him to investigate my case. It's so expensive that I could not afford it. I referred to Trustpilot to look for a reliable eviction company, and feel so blessed that I have chosen to work with Clare. She is a very professional, diligent, and patient person who guided me clearly throughout the whole eviction process. She is even more knowledgeable than my property agent. Thank Clare, who is always very responsive to my queries. I am so happy that I have finally got a possession order. Clare is a star. If you need to evict your tenant, don't do it by yourself, as the court may reject your application if any information is missing or incomplete. Just contact Clare.