Terrible Service and Lack of Reliability
I would give this insurance company 0 stars if I could. My experience has been terrible - constantly receiving wrong or incomplete information, and even having the information I shared questioned. I’m left worrying about what would happen if I ever get really sick, as it’s unclear if they would actually pay for anything. This lack of trust and reliability is extremely concerning.
I have since spoken to DKV, and unfortunately, the farce and poor treatment continue. Their approach to dealing with clients remains unacceptable and deeply concerning.
Reply from DKV Salud
We apologize for the situation you're describing, Sylvia. We've sent you a request through this page asking for more information to locate your file and find a solution as soon as possible.
We look forward to your response. Best regards.