Purchased the ice bath pro with the…
Purchased the ice bath pro with the cooling attachment. Not only did it say “in stock” but took 7 weeks to receive the machine part to attach.
Once we finally did receive this we attempted the straight forward setup and drove ourselves insane as the attachments were not fitting in the holes of the tub. Not only this, we come to realise the attachment hoses were not actually sent with the setup so we can’t use it at all.
Send video’s, photos etc to customer care (which took multiple days of re emailing for a response) to get a response of they don’t actually sell the attachment hoses so they will give us the measurements to go outsource our own!
Absolutely appalling, emailed within 5 hours of receiving the final
Part of the setup and this is all they could offer as a resolution despite this being their fault and the items not being able to be used.
Will not be purchasing from them ever again!