Maria M

Portugal

Reviews

Review of Phase Eight

Rated 1 out of 5 stars

Horrific lack of service and…

Horrific lack of service and accountability from phase 8.
I've been a customer of phase 8 for 20 years.
It's my birthday next week. They sent me a code for 20% discount.
Tried to buy a hat online. The payment page wouldn't link to PayPal.
I called customer service and they agreed that there was an issue with PayPal payments. I then tried to pay by card. This did not go through either. No error messages or follow up from the website.
I called "customer service" twice in 2 days, to report the issues and was given no explanation. They have now permanently lost me as a client.
No purchase possible.
No purchase made.
Disgusting!
Review is 0, not even 1 star.

June 13, 2025
Unprompted review

Reply from Phase Eight

Good morning Maria,

Thank you for taking the time to share your experience, and we're truly sorry for the frustration and inconvenience you’ve faced, especially as a loyal customer of 20 years, and ahead of your birthday, no less.

We sincerely apologise for the technical issues that affected our website recently, including PayPal and card payment processing. We understand how disappointing it must have been to receive a birthday offer you couldn’t redeem, and even more so to feel unsupported when reaching out for help. Please know that these issues have now been identified and resolved, and steps have been taken to prevent a recurrence.

We deeply regret the impact this had on your experience, and that it’s led you to feel let down by a brand you’ve supported for so long. Your loyalty is genuinely valued, and we would very much like the opportunity to make this right.

If you’re open to it, please contact our Customer Care team on 020 8877 4001 so we can assist you personally and ensure your birthday offer is honoured.

Thank you again for your feedback, it’s crucial in helping us improve.

Kind regards, Phase Eight Customer Care

Review of Bitpanda

Rated 1 out of 5 stars

If I could give 0 stars, I would!!!

If I could give 0 stars, I would.
I bought some crypto on bitpanda on the 21st April. When I tried to withdraw some to a cold wallet for security, Bitpanda blocked my transaction. I spent days trying to find out why, they ignored my requests on their helpdesk and finally told me that I am PERMANENTLY BANNED FROM WITHDRAWING MY CRYPTO. They refuse to give me any justification for this decision, simply stating "the decision is final".
If they were a reputable company, they would give me justification for their actions. There is absolutely NO WAY to contact them except via their supposed "help" desk. I have lost several lucrative financial transactions as a result of this block. They do not care. They have NO CUSTOMER COMPLAINTS PROCEDURE in place, despite this being a regulatory requirement. They are simply keeping my crypto in their company for their own gain. They are NOT TO BE TRUSTED. AVOID AT ALL COSTS. They say it's "for security reasons" but, it's simply for their own financial gain.

April 24, 2025
Unprompted review

Reply from Bitpanda

Hello Maria,

Thank you for your feedback on Trustpilot.

We have reviewed your case and confirm that your support ticket (ID 2924143) is being processed.

However, we cannot discuss any account-related matters publicly due to security and data protection reasons.

We kindly remind you that, as a regulated company, we are obligated to implement specific measures to ensure the safety of our customers on the Bitpanda platform.

If we require further information from you, we will notify you promptly. In the meantime, please keep an eye on the status of your ticket.

Additionally, if you wish to submit a formal complaint, we offer a complaints procedure that you can follow. You’ll find detailed information about this process on our website by searching for “complaints procedure.” Our dedicated team will be happy to assist you there as well.

We apologise for any inconvenience caused and appreciate your understanding in this matter.

Best regards,
Team Bitpanda (Phoebe)

Review of Bitpanda

Rated 1 out of 5 stars

Permanent block on crypto withdrawals blocked despite clearing security

BITPANDA HAVE EMAILED ME, SINCE POSTING THIS REVIEW, SAYING THEY ARE PERMANENTLY BLOCKING MY ABILITY TO WITHDRAW MY CRYPTO. THEY DO NOT OWN IT!
Original post: I have had an account with bitpanda for a few years. Never had a problem until now.
They are blocking me from withdrawing my crypto for 48 hours now and, are ignoring my support questions and emails.
I'm worried about their integrity.
I've answered all their security questions and, confirmed my identity but, they are still blocking me from moving any crypto.
I've just received an email from them saying they are blocking me permanently from crypto withdrawals.
Surely this is illegal?

April 22, 2025
Unprompted review

Reply from Bitpanda

Hello Maria M,

Thank you for your feedback on Trustpilot.

We have reviewed your case and confirm that your support ticket (ID 2924143) is being processed.

However, we cannot discuss any account-related matters publicly due to security and data protection reasons.

We kindly remind you that, as a regulated company, we are obligated to implement specific measures to ensure the safety of our customers on the Bitpanda platform.

If we require further information from you, we will notify you promptly. In the meantime, please keep an eye on the status of your ticket.

We apologise for any inconvenience caused and appreciate your understanding in this matter.

Best regards,
Team Bitpanda (Sandra)

Review of Envialia

Rated 1 out of 5 stars

Charleton corier company - AVOID these scammers

They offered a 24 hour delivery service through Parcelabc to transport a package from Madrid to Portugal. They failed to collect the package for 48 hours, thereby negating their promise of a 24 hour delivery. THey have failed to deliver my package after 4 working days. They are not updating the tracking. They are uncontactable by phone on email. They are ignoring messages from the Parcelabc support centre and, I can only assume my package is lost and will be discarded by them.

April 10, 2025
Unprompted review

Review of ParcelABC - courier service

Rated 1 out of 5 stars

Horrific

Horrific, criminal supposed courier company. Do not ever go near them.

April 3, 2025
Unprompted review

Reply from ParcelABC - courier service

Dear Client,

Please note that our Customer Service operates within Central European working hours. We pay for your understanding. Our agent is now back to help you with any issues, and will continue working on your case to help resolve it as soon as possible.

Best regards,
- Parcel ABC Team