Poor build quality.
After reading rave reviews I requested the commuter backpack from my girlfriend for my Birthday. I transferred the contents of my work back to my new backpack. Arriving at work for the first time with my new bag I attempted to unzip the front pocket to have the zipper fall apart in my hand. My girlfriend contacted stubble & co who sent out a new zip toggle with instructions to use pliers to bend open the zip clasp add the new zip toggle and bend back. I was disappointed to find I was expected to DIY fix my brand new bag but followed the instructions. 8 months later 3 of the other zip toggles have fallen apart and I am looking for a new bag for my commute. Very disappointing poorly made product!
Reply from Stubble & Co
Hi Peter,
Thank you for reaching out and we're so sorry to hear about your experience thus far. We are unable to find your order or the correspondence with your partner. However please do reach out to us at hello@stubbleandco.com and we will assist in sorting this under your 2 year warranty right away!