Billy England

Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration you've encountered.

We do offer a 30-day money-back guarantee, and we honor all eligible refund requests made within that timeframe. Please reach out to us directly at support@getfurlife.com, so we can provide you with the transaction details and assist further.

Regarding your concerns about the scent — our products are infused with natural essential oils to help repel pests. However, we understand that some pets (and humans) may be more sensitive to strong scents or specific ingredients. If the aroma feels overwhelming, we typically recommend airing the collar out for 5–7 days before placing it on your pet to allow the scent to mellow.

As for the scratching — while many customers see relief using our collars, every dog is different, and results can vary depending on factors such as skin sensitivities, pest exposure, or pre-existing conditions.

We truly regret that the product did not meet your expectations. Your feedback is extremely valuable and helps us improve. Please don’t hesitate to contact us directly so we can ensure your refund issue is resolved promptly.

Thank you again for bringing this to our attention, and we’re here if you need any further assistance.

Thank you for sharing your experience with us, and we’re truly sorry to hear about the issues you encountered with our collar. We take all customer feedback very seriously as it helps us improve our products and service.

Regarding the scent, our collars use natural oils to provide effective protection. However, we understand that some dogs — and their owners — may find the fragrance stronger than expected, especially in the first few days after opening. In most cases, airing the collar out for 5–7 days before use helps reduce the intensity of the smell and makes it more comfortable for both pets and their families.

As for your dogs continuing to scratch, this can sometimes happen when switching to a new collar, as it may take a bit of time for the natural ingredients to take full effect. That said, every dog is unique, and reactions can vary. If your pets continue to show discomfort, it’s always best to discontinue use and consult with your veterinarian.

Please rest assured that we stand by our customer satisfaction promise. We’ve already issued you a full refund for your order — no return required. Your pets’ safety and comfort are our top priorities, and we sincerely regret that this product did not meet your expectations.

We hope you might consider giving us another chance in the future, as we’re committed to providing safe, natural, and effective solutions for pets. If you have any further concerns, please don’t hesitate to reach out to us directly at support@getfurlife.com
— we’re here to help.