Be aware returns have to be paid for…
Be aware returns have to be paid for and just been informed due to customs (?) refund can take 6-8 weeks ! In 2025 this is very poor! Will never order again.
March 26, 2025
Unprompted review
Reply from Carraig Donn
Hi Jackie,
Thank you for your review.
We have reached out to our customer service team, and they informed us that the timeframe provided to you is an estimate of 3-4 weeks due to the regulations related to Brexit.
Additionally, please note that the return packages originating from the UK may be held by customs until the necessary customs charges are satisfied.
We apologise for any inconvenience caused.
Many thanks,
Carraig Donn