Over €2.5M Withheld – No Transparency, No Accountability
Our company, PYY GO LIVE WEB SOLUTIONS LTD, offers recruitment and HR solutions via platforms such as FxCareer.eu and EmploySolution.com. We partnered with Pixxles Ltd in early 2024 after being encouraged to restructure under a UK entity to meet compliance expectations. Shortly after onboarding and receiving payments, Pixxles terminated our account and froze over €2.5 million in funds.
It has now been more than 12 months. We have not received any detailed explanation, no audit findings, and no proposed resolution—despite numerous formal requests. There has been no evidence of ongoing disputes or fraud.
We are also concerned about who is actually conducting the risk assessments on merchant accounts. If these are being outsourced to jurisdictions outside the UK, EU, or US, there should be clarity about whether those parties have the tools, experience, and regulatory alignment needed to assess European business structures.
We have been left with no alternative but to initiate formal legal action.
For any business considering Pixxles, we recommend exercising extreme caution. In our experience, the lack of communication, due process, and transparency has made this an unworkable relationship.
Reply from Pixxles
Dear Pantelis,
Although we cannot provide details about any account on a public forum, we are responding to confirm that you have been provided with numerous written communications containing information from us regarding your payment processing activities. In general, Pixxles strictly prohibits the use of our services for engaging in prohibited activities. The details of our acceptable use policy and full description of prohibited conduct are located on our website and within the agreement that is signed by every merchant prior to onboarding with Pixxles.
