I wouldn’t recommend for trade in
I wouldn’t recommend for trade in, hugely undervalued even with the issues raised with the phone. Had 2 other valuations but went with this company due to the high estimate ( definitely reeled me in!). Then there was a back and forth of offer and counter offer until we landed back at a reasonable valuation. I assumed I would be offered a fair price from the get go and not have to barter for 4 days. Staff were friendly but it left a bad taste. Wouldn’t recommend.