The reception staff are unavailable
The reception staff are always taking long breaks lasting hours during the night shift. Especially Nico. The fire alarm rings frequently, even sometimes in the middle of the night! The room itself is good, A bigger sink would be a big plus as washing the dishes in the small sink is a nightmare.
Reply from Vonder
Hey Mo,
We appreciate your feedback. Our team does its best to be available at all times, but there are moments, especially during the night, when our night shift staff patrols the building. There are also situations that we cannot predict, but any absences are always brief. During these times, we have CCTV in operation for additional safety.
Regarding the fire alarm, it is a safety feature designed to activate if there is excessive smoke, such as when something is cooking, smoking etc. Unfortunately, we cannot control this, as it is in place to ensure safety in case of an emergency.
Noted about the sink—we understand how a larger one could be more convenient.
Thanks for sharing your thoughts!