QES not working. Service said it is a server issue and fixing will take weeks
I signed up for the QES to finalize a procedure that requires QES and p7m files. I finished the video authentication, everything went smoothly. Everything is paid. Yet, for more than a week it is not activated, I can not use the QES service and despite sending four service tickets up to now, no helpful response was received. There is not phone number to reach the support for the international customer (which we are as a German company).
Update:
Still waiting for feedback that actually helps solving my problem from infocert.
The helpful guides refered to here, do not help with my problem at all.
Update 24th March 2025:
Servcie still not working. Have not received responses to my latest tickets.
Update 31st of March. Despite this repsonse on Trustpilot nothing happened. This is outrageous. They have not even offered a refund of our payment we had to do upfront.
Reply from Tinexta Infocert
Ciao,
ci spiace molto per la tua esperienza negativa, vorremmo fornirti supporto, a tal proposito ti chiediamo di compilare con un recapito telefonico, una mail e possibilmente un numero di ticket il form di contatto che ti abbiamo inviato di modo che un nostro operatore possa prendere in carico la tua richiesta.
Per maggiori info, inoltre, puoi visitare il nostro sito di help che contiene numerose guide per ogni prodotto:
https://help.infocert.it
Un saluto
InfoCert Team