United Kingdom
Review of John Henric
I paid over £100 for a silk tie which arrived well packaged but very lumpy and misshapen. The lining of the tie appears out of place and the tie tuck at the back is far too bulky, again affecting the look of the tie. Very disappointed.
Review of Optimalprint
Terrible Service
Still waiting for party invites to arrive, three week, having to get others printed locally. Cannot describe the problems this has caused. I would strongly advise against using this company. Customer service, useless, stock answer out for delivery and that's all they care.
The order actually arrived the day I posted this, thank goodness. We were delighted with the invites, they looked great. We can only assume they have been held up by Evri, the delivery people. The product excellent, in our case delivery poor. P. Fletcher Lee
Reply from Optimalprint
Hello Philip,
Thank you for sharing your feedback, and we deeply apologize for the inconvenience and frustration you've experienced. We understand how important it is for your party invites to arrive on time, and it’s clear we have fallen short in this instance.
We sincerely regret the delay and the lack of communication regarding this case. This is not the level of service we aim to provide. We would like to look into this matter immediately to resolve it and ensure that you receive the best possible solution.
To better assist you with this, could you provide us with the order number or other identification by editing the review so that we can contact you and investigate your account so that we can have a better overview of the case and identify the gaps in the process?
Thank you for your understanding and cooperation.
Regards, Joy from Optimalprint
