Below ZERO star, AWFUL COMPANY
Awful experience and awful company! Very bad customer service—just scammers!
I have been waiting for over a month for my refund after canceling my order for a Samsung Galaxy S24 S9210 8GB/256GB (Shipment #EGSH100096452 for Order #EGOD100100305) due to delays, yet I have received nothing.
Despite multiple emails, they keep promising to refund my £479.99 within 3 to 5 working days, but weeks have passed, and I am still waiting. I had to escalate the issue through my bank and file a dispute, almost 2 months now yet there’s still no refund or solution. My advice keep your money for trusted sites
Reply from eGadgetsdeal
Dear Customer,
We sincerely apologize for any inconvenience you have experienced. We understand how frustrating delays can be, and we appreciate your patience throughout this process.
Please rest assured that your refund was processed through the original payment method. However, as you have initiated a claim with your bank, the processing time may be affected. We recommend reaching out to your bank for further details regarding the status of the transaction.
At eGadgetsdeal, we are committed to ensuring a smooth and transparent experience for all our customers. If there is anything else we can do to assist you, please do not hesitate to reach out.
Sincerely,
eGadgetsdeal