Afif Mahmoud

So i ordered a 20kg kettlebell along side some small bands , was very exciting stuff as i finally found the 20kg kettlebell on sale , on checkout on their website i choose same day delivery using burd (which was an available option) so i even got more excited! Well little did i know…
First of all the delivery was delayed 2 days as they had no stock in Copenhagen but that wasn’t really an issue for me tho,
So 2 days later burd delivery “picked up” my order which was split into 2 packages for some reason , the kettelbell was in one and the bands in another package which kinda seemed weird to me but no big deal i thought.. until i only received one package which container the bands.. and apparently “burd delivery” cant deliver my kettlebell package because it is over weigh!! EVEN THO AT PROSHOP WEBSHOP I WAS ABLE TO CHOOSE THEM AS A DELIVERY COURIER, matter of fact i paid extra just to choose them..
I spoke to proshop and they said i will be issued a refund and they recommended me re-ordering and choosing a different courier for delivery and even agreed to refund the delivery charge whixh was great.. until i go to their shop and the same kettlebell i paid 319kr for is now 660kr…
So i contacted them again saying instead of issuing a refund for the item that i already paid for and did not receive it why don’t you just it again with a different courier!? They flat out refused and want me to go pay double basically now , note that its been a week without me getting a refund cuz burd delivery had my item for a week and still have it ( but thats a different story)
Anyway terrible terrible experience just because their logistics sucks i have to be stressing about an item sending emails to both them and burd going back and forth trying to get my item or my momey , would recommend to never ever buy anything from them!!

UPDATE: after long conversations we agreed they would send the same item that i already paid for with a different courier since its only fair
BUT Now that they got it they are backing out and just gonna refund me lol.. what a joke of a company. Am not gonna lie it was kinda expected with the quality of service the offer
Again DO NOT BUY FROM THEM THEY ARE FRUADS.

THEY COSTING ME MONEY! DO NOT USE!!
So burd decided that my item is too heavy to be delivered AFTER PICKING IT UP FROM THE STORE.. and they say they will return it to the shop.. its been 3 days and when asked when it will be returned they dont answer and close the chat, when also asked why did you even pick it up the first place if they were not going to deliver they also just close the chat (including the founder himself)
Now the bigger problem problem is that the item i ordered was on sale (319dkk) and now when they eventually returned it i will be refunded the amount and will have to order it again and choose another delivery courier.. but the item is no longer on sale and its now 659dkk.. basically more than double and i would also have to pay delivery again..
What a joke of a company, the unprofessionalism in logistics and in costumer service is unprecedented to me its crazy.

UPDATE: they still have my package as hostage. No one from burd talked to me aswell they replied here just for the sake of it.
Unbelievable