They require the customer to pay the exorbitant return shipping fees to China if you’re not satisfied
Stay away from doing business with this company. The shoes look great and seem to be a good quality, the problem for me was two fold. First, my son has a normal foot width, yet their very cute Neutral & Knitted Breathable - Non-Slip Baby Shoe-Socks will not stay on his feet because they are too wide.
On the website it states “The 2 Tiny Feet Happiness Guarantee - If you aren't satisfied with your new shoe-socks, we will refund the purchase price. Yes, we're that confident!”
They do not honor that guarantee. I spent $76 on shoes. They want me to pay the return shipping fees to China which I looked into - it would be $46 at the cheapest. Obviously 2 Tiny Feet does not spend that on their own shipping costs or they wouldn’t be making any money. But they won’t provide a prepaid return slip. They did offer 15% refund (but $11 is not even close to being enough for not being able to use the shoes) or they would provide me with another pair. The shoes did not fit my son so I definitely don’t need another pair.
It’s not worth trying to find the right pair of shoes if you have to pay return shipping fees to China. And you can’t trust a company when they don’t follow what they post on their website about their Customer Guarantee.
Keep your money or at least spend it on a US based company.