Greg Daniels

If I could give zero stars I would. I purchased the 5 year platinum plan for outdoor furniture at Fortunoff 7/ 2022 (not cheap). After 2 years, a poorly molded aluminum leg cracked on the sofa. My wife submitted several photos of everything requested to complete the claim in 9/2024. The kicked back the claim, claiming the receipt was not legible. Although our contract name and ID number was in the system. We tried to copy the receipt as as best wr could, but they claim it wasn't legible. Mind you, out information from the warranty purchase was in their system. My wife developed an unexpected life threatening illness, which kept us busy for 5 months. When I tried to resubmit another copy of the receipt, they said it was too late. Pure scam.