I prefer Lanes & Planes.
I prefer Lanes & Planes.
The customer service is really annoying and takes ages. I was stranded in Zurich during travels for hours, trying to resolve a cancelled flight... In the end the agency was not able to help me, and my company ended up paying way more for a different travel method, which I had to expense. The cancellation process was annoying, the last thing you need when travelling for business.
On another occasion they had rebooked my flight automatically to the worst time ever... which was too late and it took me hours to change the flight details... I ended up not going on my business trip after that...
I used to use Lanes & Planes in the past with my previous employer. They have excellent customer service and were always helpful.
Reply from TravelPerk
Hello Anastasia,
We’re truly sorry to hear about your experience and understand how stressful flight cancellations and rebooking issues can be, especially when traveling for business. We sincerely apologize for any inconvenience caused during your trip to Zurich and the difficulty in resolving your flight issue.
While we always strive to assist travelers in such situations, flight cancellations ultimately depend on the airline’s policies and availability. That said, we regret that we couldn’t provide a solution that met your needs at the time. We appreciate your feedback on the rebooking process and will review how we can improve our support to make it more seamless and efficient.
We couldn’t locate your specific case in our system based on the available information, but if you’d like to share more details, we’d be happy to look into it further. Please feel free to reach out to us directly at agent@travelperk.com or via the phone number listed in our Help Centre. Kindly include "TrustPilot" in the subject line and provide one of your trip #IDs so we can identify your account and investigate further. We'd like to understand how we can prevent similar situations in the future.
Best regards,
The TravelPerk Team
