Reply from CSGOEmpire
Hey, appreciate you taking the time to share your experience.
We understand that situation wasn’t ideal, but as mentioned in your support tickets, cashout availability isn’t guaranteed and can be withdrawn or suspended at any point, including due to technical issues. The match itself was played out normally and settled correctly, so the result will stand.
It’s always best to assume cashout won’t be available when placing a bet and treat it as a nice extra feature when it is.
- Dan