AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS – Dishonest, Unreachable, and Exploitative Fees
If I could give zero stars, I would. This company is an absolute nightmare to deal with. You can never reach the local office—they are completely unresponsive. The Indian call center is at least polite and answers the phone, but they lack any real authority to help with anything. Even they were unable to reach the local office and told me it would take 24-72 hours just to hear back.
I’m canceling my service, and they are demanding nearly $500 just to pick up the tanks I’ve been renting from them—tanks that I cannot return myself because they refuse to allow it. This fee is supposedly justified by the “inspection” they claim to perform on every fill-up, but that’s a complete joke. I had two separate fill-ups where the bottom stand rings were completely rusted out and at serious risk of failure. Did their techs mention anything? No. They just filled the tanks and left, leaving a dangerous situation unnoticed. The only reason I caught it was sheer luck, as these tanks are on a part of my property I rarely check.
So what exactly is my rental fee paying for? Certainly not safety or proper maintenance. This company is happy to take your money but does nothing to ensure their own equipment is in proper condition. And when you finally decide to leave, they gouge you for more money on the way out.
This is the definition of a predatory company—they don’t care about safety, customer service, or fairness, just squeezing every last dollar out of their customers. Do yourself a favor and find another provider before you get trapped in their web of fees and negligence.