Delayed dispatch out with maximum…
Delayed dispatch out with maximum timescales. Difficulty receiving responses to emails. No phone number. Over all, bags are nice for the money but it’s painful if you need to contact them about anything. No one takes the problem and sees it through. Nice bags but don’t be in a hurry or need them fast.
Reply from Totesluxeuk
Hi Deborah,
Thank you for taking the time to share your feedback — we’re really pleased you like the bags, and we’re sorry if your experience getting in touch hasn’t felt as smooth as it should.
While we don’t have a public phone number (a decision many brands make to avoid spam calls), we’re always happy to arrange a call back whenever a customer requests it. In your case, we’ve called back within 1–2 hours each time. We spoke with you yesterday to resolve your original query, and this morning, after your new request, we tried twice to reach you but couldn’t get through.
If you can let us know a time that suits you best, we’d be more than happy to try again — and you’ll continue to deal with the same team member so your case is handled consistently from start to finish.
We really do value your patience, and we’ll always do our best to make sure your experience with us is a positive one.
Warm regards
Totes Luxe Team
