I placed an order in January for a…
I placed an order in January for a towel, and have still not received it ! Despite sending emails asking where it is, I’ve even asked for a refund, you’re lucky to get a response and if you do they say …’we will chase it up and get back to you”… and they never do! They still have my money 4 months later … will NEVER use this company again and do not recommend it to any one else 😡
Reply from British Pride
Dear Claire,
We are truly sorry for the unacceptable delay and lack of communication regarding your order. We fully understand your frustration and disappointment.
Please accept our sincerest apologies. We are escalating this matter urgently and will ensure that it will get resolved promptly.
Thank you for your honest feedback, and again, we deeply regret the experience you’ve had.
Sincerely,
John
